REFUND POLICY

Thank you for choosing RISINGSTAR TECHNOLOGY (“we”, “our”, or “us”)[cite: 1, 2]. We are dedicated to providing high-quality digital marketing, website development, branding, SEO, and business growth solutions[cite: 1, 2].

Because our services involve custom digital work, dedicated resource allocation, and specialized execution hours, this Refund Policy outlines the terms and conditions under which refunds, cancellations, and project adjustments are handled[cite: 1, 2].

1. General Service Policy

  • Custom Service Nature: All services provided by RISINGSTAR TECHNOLOGY—including web engineering, digital marketing campaigns, creative graphic/video design, branding, and search engine optimization—are customized digital deliverables[cite: 1, 2]. Once work has commenced, human and technical resources are committed immediately[cite: 1, 2].
  • Milestone Structure: Projects typically operate on a structured milestone basis (e.g., an advance deposit upon kickoff and the remaining balance upon final approval/delivery).

2. Advance Deposits & Initial Payments

  • Project Kickoff Deposits: The initial advance payment (such as the standard 50% deposit) secures project scheduling, infrastructure setup, discovery, and creative conceptualization.
  • Cancellation Prior to Work Commencement: If a client requests a project cancellation in writing before any design, development, consultation, or setup work has started (within 24 hours of payment), a refund may be granted, minus applicable transaction processing fees.
  • Work in Progress: Once work has officially begun (e.g., initial wireframes, design mockups, account configurations, or draft architectures delivered), the advance deposit is non-refundable, as it compensates for dedicated hours and resources expended.

3. Eligibility for Refunds by Service Category

  • Website Design & Development:
    • Revisions and design adjustments will be accommodated within the agreed-upon project scope to ensure complete client satisfaction[cite: 1, 2].
    • Once final website source files, server deployments, administrative logins, or live handovers are completed, no refunds will be issued.
  • Digital Marketing & Paid Advertising:
    • Direct third-party ad spend paid to ad networks (Google Ads, Meta/Facebook, YouTube) is non-refundable under all circumstances[cite: 1, 2].
    • Agency management and campaign setup fees are non-refundable once campaigns are configured, launched, or actively managed[cite: 1, 2].
  • Graphic Design & Creative Branding:
    • Once initial brand concept drafts, logos, vectors, or creative mockups have been delivered for review, payments allocated for those concepts are non-refundable[cite: 1, 2].
  • SEO, SMM & Business Growth Services:
    • SEO audits, keyword research, link-building implementations, and automated SMM panel operations involve irreversible labor and external network submissions; therefore, completed billing cycles are non-refundable[cite: 1, 2].
  • Third-Party Subscriptions & Premium Tools:
    • Purchases or access fees related to external software subscriptions, domain registrations, web hosting, or third-party digital licenses are strictly non-refundable once activated[cite: 1, 2].

4. Revision & Quality Resolution Process

We strive to achieve client alignment on all project objectives[cite: 1, 2]. If you are dissatisfied with a specific deliverable:

  • Clients must notify our support team in writing within 7 business days of receiving the deliverable, specifying the exact areas requiring adjustment.
  • We will provide revisions within the agreed project scope to meet the mutually established technical requirements.

5. How to Request an Inquiry

To submit a formal cancellation or refund inquiry, please provide your invoice number, project details, and a clear explanation of your request to our billing department[cite: 1, 2]:

  • Company Name: RISINGSTAR TECHNOLOGY[cite: 1, 2]
  • Corporate Address: KA-32/5-A, Palash Tower, Level 6 (Opposite Suvastu Nazar Valley), Shahjadpur, Gulshan, Dhaka-1212, Bangladesh[cite: 1, 2]
  • Official Email: risingstaragencybd@gmail.com[cite: 1, 2]
  • Phone / WhatsApp: +880 1858-300230[cite: 1, 2]
  • Website:www.risingstar360.com[cite: 1, 2]

All refund requests will be reviewed and responded to within 3 to 5 business days following written receipt.